At Andu, your privacy is a top priority. We always keep your privacy in mind when we design and build the services and products you know and love, so that you can fully trust them and focus on building meaningful connections.
We do not compromise with your privacy. We design all of our products and services with your privacy in mind. We involve experts from various fields, including legal, security, engineering, product design and others to make sure that no decision is taken without respect for your privacy.
We strive to be transparent in the way we process your data. We have written our Privacy Policy and related documents in plain language, without overly complicated language and with sufficient information. We actually want you to read our policies and understand our privacy practices!
We work hard to keep your information secure. We have teams dedicated to keeping your data safe and secure. We constantly update our security practices and invest in our security efforts to enhance the safety of your information.
Welcome to Andu’s Privacy Policy. Thank you for taking the time to read it.We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.
Effective date: April 1, 2019
The company that is responsible for your information under this Privacy Policy is:TECHNICAL HILL LIMITED
This Privacy Policy applies to websites, apps, events and other services we operate under the brand, Andu. For simplicity, we refer to all of these as our 'services' in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.
Some services may require their own unique privacy policy. If a particular service has its own privacy policy, then that policy - not this Privacy Policy - applies.
It goes without saying we can’t help you develop meaningful connections without some information about you, such as basic profile details. We also collect information generated as you use our services, for example access logs, as well as information from third parties, like when you access or register to our services using an account from a third party platform. If you want additional info, we go into more detail below.
You choose to give us certain information when using our services. This includes:
When you create an account, you provide us with at least your login credentials, as well as some basic details necessary for the service to work, such as your gender and date of birth.
When you complete your profile, you can share with us additional information, such as an intro text, as well as content such as photos. To add certain content, like photos, you may allow us to access your camera or photo album. Some of the information you choose to provide us may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation and religious beliefs. By choosing to provide this information, you consent to our processing of that information.
When you subscribe to a paid service or make a purchase directly from us (rather than through a platform such as iOS or Android), you provide us or our payment service provider with information, such as your debit or credit card number or other financial information.
When you participate in surveys, focus groups or market studies, you give us your insights into our products and services, responses to our questions and testimonials.
When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
If you contact our Help Center, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.
If you ask us to communicate with or otherwise process information of other people (for example, if you ask us to send an email on your behalf to one of your friends), we collect the information about others that you give us in order to complete your request.
We also process your text and video conversations with other users as well as the content you publish, as part of the operation of the services.
In addition to the information you provide us directly, we receive information about you from others, including:
Other users may provide information about you as they use our services. For instance, we may collect information about you from other users if they contact us about you. Also, if a user asks us to access contacts from his/her phone book or other social media account(s) and you happen to be one of those, we may use it to reach out to you on behalf of the user.
You may be able to use your social media account to create and/or log into your Andu account.
We may receive info about you from our partners, for instance when Andu accounts can be created through a partner’s websites (in which case they pass along registration information to us) or where Andu ads are published on a partner’s websites and platforms (in which case they may pass along details on a campaign’s success).
When you use our services, we collect information about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:
We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches or search parameters, clicks and pages which have been shown to you, referring web page address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).
We collect information from and about the device(s) you use to access our services, including:1.hardware and software information such as IP address, device ID and type, device-specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address);2.information on your wireless and mobile network connection, like your service provider and signal strength;3.information on device sensors such as accelerometers, gyroscopes and compasses.
If you give us permission, we will be able to collect your precise geolocation (latitude and longitude) in order to offer you features that make use of it. Such geolocation is collected through various means, depending on the service and device you’re using, including GPS, Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your geolocation, we will not collect it.Similarly, if you consent, we may collect your photos and videos (for instance, if you want to publish a photo on the services). We may also collect your phone book (for instance, if you want us to reach out to your friends on your behalf).
We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels) to recognize you and/or your device(s). You may read our Cookie Policy for more information on why we use them (such as authenticating you, remembering your preferences and settings, analyzing site traffic and trends, delivering and measuring the effectiveness of advertising campaigns, allowing you to use social features) and how you can better control their use, through your browser settings and other tools.Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a 'Do Not Track' ('DNT') feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including Andu, do not currently respond to DNT signals.
The main reason we use your information is to deliver and improve our services. Additionally, we use your info to help keep you safe and to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.
To administer your account and provide our services to you1.Create and manage your account2.Provide you with customer support and respond to your requests3.Complete your transactions4.Communicate with you about our services, including transactions and billing
To help you connect with other users1.Analyze your profile and usage behavior and that of other users to recommend meaningful connections. For more information on our profiling and automated decision making processes, please see the Privacy section in our Help Center.2.Show users’ profiles to one another
To ensure a consistent experience across your devices.Link the various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them.
To serve you relevant offers and ads1.Administer sweepstakes, contests, discounts or other offers2.Develop, display and track content and advertising tailored to your interests on our services and other sites3.Communicate with you by email, phone, social media or mobile device about products or services that we think may interest you
In addition to the information you provide us directly, we receive information about you from others, including:
To improve our services and develop new ones1.Administer focus groups and surveys2.Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior)3.Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).
To prevent, detect and fight fraud or other illegal or unauthorized activities1.Address ongoing or alleged misbehavior on and off-platform2.Perform data analysis to better understand and design countermeasures against these activities3.Retain data related to fraudulent activities to prevent recurrences
To ensure legal compliance1.Comply with legal requirements2.Assist law enforcement3.Enforce or exercise our rights, for example the ones laid out in our Terms
To process your information as described above, we rely on the following legal bases:
Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users.
Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.
Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.
Since our goal is to help you make meaningful connections, the main sharing of users’ information is, of course, with other people, as per your confidentiality settings. We also share some users’ information with service providers and partners who assist us in operating the services, with other Match Group companies and, in some cases, legal authorities. Read on for more details about how your information is shared with others.
We share your information with other users (and in the case of any sharing features available on Andu, with the individuals or apps you may choose to share your information with) when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being publicly viewable. Neither you nor we can control what others do with your information once you share it.If you choose to limit the audience for your profile or for certain content or information about you, then it will be visible according to your Settings.
We use third parties to help us operate and improve our services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.We may also share information with partners who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners.We follow a strict vetting process prior to engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.
We want you to be in control of your information, so we have provided you with the following tools:
Access / Update tools in the service:Tools and account settings that help you to access, rectify or delete information that you provided to us and that’s associated with your account directly within the service. If you have any questions on those tools and settings, please contact our Help Center.
Device permissions:Mobile platforms have permission systems for specific types of device data and notifications, such as phone book and location services as well as push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.
Deletion:You can delete your account by using the corresponding functionality directly on the service.
Uninstall:You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
Accountability:In certain countries, including in the European Union, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.
We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.
We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage and processing practices to update our physical, technical and organizational security measures.
We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately here.
We keep your personal information only as long as we need it for legitimate business purposes and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of three months following account deletion. During this period, account information will be retained although the account will of course not be visible on the services anymore.
In practice, we delete or anonymize your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless:
we must keep it to comply with applicable law (for instance, some 'traffic data' is kept for one year to comply with data retention obligations);1.we must keep it to evidence our compliance with applicable law (for instance, customer care records and supporting data as well as records of consents to our Terms, Privacy Policy and other similar consents are kept for five years);2.there is an outstanding or potential issue, claim or dispute requiring us to keep the relevant information until it is resolved; or3.the information is kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.
Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific time frame due to technical constraints.
Because we’re always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
If you have questions about this Privacy Policy, here’s how you can reach us:
By post:
FLAT/RM P 4/F, LLADRD CENTRE, 72 HOI YUEN ROAD, KWUN TONG, HONGKONG